This position is
- Answer incoming customer calls and emails.
- Maintain Client communication with frequent updates on issue status
- Provides answers to clients by identifying problems; researching answers; guiding
clientthrough corrective steps.
- Verify and resolve customer reported issue
- Escalate customer trouble issues when appropriate via internal escalation procedure
- Interact and coordinate with other departments to resolve customer issues
- Determine further action or final completion on customer cases received.
- Improves system experience by identifying problems and recommending changes.
- Internet and Website Integration Support
- Technical tasks beyond technical support such as data migrations, bulk imports
andprocess automation projects
- Individual contributor who leverages SaaS, IT and/or knowledgebase administration experience to deliver high-impact results.
- 1 year working with SaaS applications and/or search knowledgebases
- Experience working with clients on supporting business solutions.
- Familiarity with software support and its practical applications.
- Experience working for a financial services provider is a plus.
- Superior technical and business problem-solving skills and judgment.
- Eager and able to learn the latest technical skills.
- Excellent written, oral and listening skills.
- Experience in supporting hosted applications, systems knowledge, database management, operations, process design
and / orsupport services a plus.
- Ability to balance the requirements of
satisfyingclient and meeting KPI targets.
- Degree / Certificate in a technical discipline or the equivalence in training, experience
andexposure a plus