SaaS Project Manager

  • SilverCloud Inc.
  • 3 Pleasant St, Portsmouth, NH 03801, USA
  • Jan 21, 2019
Full time SaaS Project Manager

Job Description

Job Description

This position is responsible for both successful solution implementation and ongoing management of Clients using SilverCloud’s SaaS Digital Enablement suite of solutions. Successful candidates are particularly skilled at managing Web-based technology solutions, client and risk management and managing a team in a matrix environment.

Responsibilities

  • Project and operations management for clients of SilverCloud’s SaaS Digital Enablement suite of solutions.
  • Account / client relationship management and effective project scheduling and expectation setting.
  • Individual contributor who leverages SaaS, IT and/or knowledgebase administration experience to deliver high-impact results.
  • Work with product team to deliver customized solutions and services to customers.
  • Development and implementation of client-specific workflow procedures related to content analyses, business problem solving, loading, etc.
  • Prioritize project tasks and delegate task execution
  • Escalation point for system transactional questions, critical project dates, billing, project personnel, software pushes and feature / function related questions.
  • Management of custom projects
  • Status calls and reporting
  • Maintain Client communication with frequent updates on project status

Requirements

  • 3-6 years of project / client success, backed by strong peer and customer references.
  • 2 years working with SaaS applications and/or search knowledgebases in financial industry preferred.
  • Experience working with clients on business solutions.
  • Familiarity with software support and its practical applications.
  • Experience working for a financial services provider is a plus.
  • Ability to manage risks, priorities and expectations in a fast-paced environment.
  • Superior technical and business problem-solving skills and judgment.
  • Eager and able to learn the latest technical skills.
  • Excellent written, oral and listening skills.
  • Domain experience in managed application hosting, systems knowledge, database management, operations, process design and / or support services a plus.
  • Ability to balance the requirements of satisfying client and meeting revenue targets
  • BA / BS required.

SilverCloud Inc

SilverCloud is located in the heart of Portsmouth, NH. We deliver state-of-the-industry SaaS applications to banks and credit unions nationwide. We enjoy a fast-paced, high energy, team-centered workplace with employees who experience fast personal growth and continually expanding career opportunities. SilverCloud thrives on the personalities and diversity of our staff. If you are driven by hard work and success, we want you here. Our values are: • Taking care of each other • Demonstrating excellence • Doing what you say