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Latest NH Technology Jobs

SilverCloud Inc. 3 Pleasant St, Portsmouth, NH 03801, USA
Apr 04, 2019
Full time
Job Description This position is responsible providing support to Clients using SilverCloud’s SaaS Digital Enablement suite of solutions. Successful candidates are particularly skilled at listening, analyzing, troubleshooting and resolving technical issues associated with web-based technology solutions. Responsibilities Answer incoming customer calls and emails. Maintain Client communication with frequent updates on issue status Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Verify and resolve customer reported issue Escalate customer trouble issues when appropriate via internal escalation procedure Interact and coordinate with other departments to resolve customer issues Determine further action or final completion on customer cases received. Improves system experience by identifying problems and recommending changes. Internet and Website Integration Support Technical tasks beyond technical support such as data migrations, bulk imports and process automation projects Individual contributor who leverages SaaS, IT and/or knowledgebase administration experience to deliver high-impact results. Requirements 1 year working with SaaS applications and/or search knowledgebases Experience working with clients on supporting business solutions. Familiarity with software support and its practical applications. Experience working for a financial services provider is a plus. Superior technical and business problem-solving skills and judgment. Eager and able to learn the latest technical skills. HTML, CSS and JavaScript experience a plus Excellent written, oral and listening skills. Experience in supporting hosted applications, systems knowledge, database management, operations, process design and / or support services a plus. Ability to balance the requirements of satisfying client and meeting KPI targets. Degree / Certificate in a technical discipline or the equivalence in training, experience and exposure a plus SilverCloud Inc SilverCloud is located in the heart of Portsmouth, NH. We deliver state-of-the-industry SaaS applications to banks and credit unions nationwide. We enjoy a fast-paced, high energy, team-centered workplace with employees who experience fast personal growth and continually expanding career opportunities. SilverCloud thrives on the personalities and diversity of our staff. If you are driven by hard work and success, we want you here. Our values are: • Taking care of each other • Demonstrating excellence • Doing what you say
Southern New Hampshire University South Commercial Street, Manchester, NH, USA
Apr 04, 2019
Full time
Southern New Hampshire University is currently seeking a Senior Business Intelligence Data Acquisition Developer. The Senior Business Intelligence Data Acquisition Developer is responsible for designing and developing solutions to extract, transform, clean, and load data and metadata into staging databases, data warehouses, data marts and other semantic layer objects using the Microsoft BI stack. Essential duties and responsibilities of this position include the following: Work with business requirements analysts to identify and understand source data systems Map source system data to data repository and semantic layer models Define rules and capture metadata associated with ETL processes Adjust ETL processes to accommodate changes Design, implement, and support data warehousing and data mart projects in a Microsoft environment Contribute to a team responsible for the design, development and implementation of mission critical business intelligence solutions Design, develop, test, and optimize ETL data transformations to load data from multiple operational systems to the data warehouse for supporting core multi-dimensional reporting platform Ensure that the integrity of the production environment is protected and that the correct components are released by actively interacting with the Change Control Board (CCB) Define policies and procedures for the defect tracking configuration and release management process Attack and resolve business-critical issues in a timely manner Minimum Qualifications: 5+ years’ experience in SQL Server Integration Services (SSIS), data warehouse/data mart architecture and modelling , and SQL and SSIS development Bachelor’s degree required in Computer Science or equivalent engineering degree Strong T-SQL experience in writing stored procedures, functions, views, synonyms, and date functions Strong SQL Server 2016+ knowledge and optimization experience Strong technical documentation skills Strong problem solving and metadata skills Experience in logging, error handling, and event handling within SSIS packages for auditing Experience with SDLC deployment scenarios thru DEV/QA/UAT/Prod BI stacks following industry best practices Experience in defect tracking, release management, change management, and version control Experience working through all phases of implementation and complete BI life cycle from requirements gathering through go-live Experience and good understanding of agile methodologies and sprint planning Demonstrated analytical, qualitative, and quantitative skills for data integrity testing all the way from source to reporting Advanced technical computer skills as required for technical support specific to functional areas and related systems Preferred Qualifications: Knowledge of SSAS, SSRS, Power BI, TFS, JIRA, Azure Work Hours: Typically Monday through Friday, 8:00am to 4:30pm with flexibility to meet business demands as needed. This position will require approx. 30% of travel.
Southern New Hampshire University Manchester, NH, USA
Apr 04, 2019
Full time
Southern New Hampshire University is currently seeking a passionate, skilled and talented Senior Front-End Developer to join our collaborative team in order to design, development, maintain and improve SNHU’s web experiences. We are looking for an individual who shares our tenacity and perseverance and will demonstrate a strong commitment to integrity and ethics. This role provides a variety of Web application design, development, and maintenance services for an innovative university and will be instrumental in improving the functionality and effectiveness of the university web properties with a laser focus on detail. They will provide support and guidance to fellow development team members. This role requires the versatility to work well independently and\or within a team; providing technical staff assistance, as needed. Essential duties and responsibilities of this position include the following: Build responsive, mobile-first web controls and components that meet usability and accessibility web standards and best practices Be mindful of SEO principals and guidelines Communicate effectively and accurately with team leads and account managers to facilitate on-time deliverables Contribute, develop, and follow detailed technical specifications Accurately scope and estimate deliverables Managing code in a version control system Mentoring, supporting and guiding your peers Helping define standards and best practices for Front-end development patterns Performing informal code reviews and validating changes within pull requests Relentlessly aspire to improve and have a positive, can-do attitude while pushing the limits of the status quo every day through innovation, forward thinking, creativity and risk-taking Minimum Qualifications: Please include a portfolio with an example(s) of code that you have written that you feel demonstrates the value that you would bring to the team Bachelor’s degree, preferably in a technical area, or the equivalent in education and experience 5+ years of web development Strong development skills in: HTML5, CSS3/SASS, JavaScript, AJAX Experience in writing dynamic web interfaces Working knowledge of major Web browsers with cross-browser and cross-device debugging skills Experience with front-end build automation systems such as Grunt or Gulp Experience with JavaScript libraries such as jQuery, Angular or React Experience with front-end boiler plates such as Bootstrap or Foundation Experience in using version control systems such as GIT, SVN, TFS Proficient at writing reusable and modular code Preferred Qualifications: Sitecore certified highly preferred Familiarity with Scrum or Agile development lifecycles Experience with any CMS, Salesforce, Google Search Console, GA and GTM Experience with mobile-first development Familiarity with ADA/WCAG standards Experience with Personalization and AB testing Work Hours: Typically Monday through Friday, 8:00am to 4:30pm with flexibility to meet business demands as needed.

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